Frequently Asked Questions
Everything you need to know about shopping with Kellyville Pets
What are your standard shipping times?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days, while express options are available for delivery within 1-2 business days.
How do I determine the right size for my pet's apparel?
Each product page features a detailed size guide. We recommend measuring your pet's neck circumference, chest girth, and back length to ensure the perfect fit for our fashion collections.
What is your return policy for pet fashion items?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please ensure the items are free of pet hair and odors to qualify for a full refund.
Are the materials used safe and comfortable for pets?
Absolutely. We prioritize high-quality, non-toxic, and breathable fabrics such as organic cotton and soft knits to ensure your pet remains comfortable and stylish without skin irritation.
Do you offer international shipping?
Yes, we ship our pet fashion worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days, and shipping costs are calculated at checkout.
Can I track my order once it has been placed?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.